In recent months, FCMC Mortgage Corp. has conducted a survey of clients to assess their level of satisfaction and the quality of our performance. We have been pleased with the results.

Clients were asked to rate us in six areas on a scale of 1 to 5 (1 the poorest, 5 the best). Below are the average scores and actual comments made by clients.

1. Rate the level of service given to you by the loan officer.
   average score: 4.5

2. Rate the quality of communication with FCMC.
   average score: 4.7

3. Rate the turnaround time from application to commitment letter.
   average score: 4.5

4. Rate our processing service.
   average score: 4.5

5. Rate the overall quality of the service you received.
   average score: 4.6

6. Rate our ability to deliver what we promised you.
   average score: 4.7

7. What aspect of our service most impressed you?

   "Personal attention and fabulous rates."
   - Mr. and Mrs. F, Wayne, NJ

   "Professional and expedient."
   - Mr. and Mrs. G, Glen Cove, NY

   "Knowledge and enthusiasm and willingness to put client's interest first."
   - Mr. and Mrs. G, Woodmere, NY

   "Quick and accurate response to my questions and concerns."
   - Mr. and Mrs. M, Huntington, NY

   "Clear communication and quick document turnaround time."
   - Mr. O, New York, NY